LEGAL REFERENCE

Your Privacy Matters to Us

We've built depo around your account security and data protection. Every transaction you make through DANA, OVO, GoPay or QRIS stays encrypted and private. This policy explains exactly...

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depo Your Privacy Matters to Us

How We Handle Your Information

depo collects personal data only to operate your account, process payments and comply with local regulations in supported regions. We don't sell your information to third parties. Your payment details—whether DANA, OVO, GoPay or QRIS—are processed through encrypted channels and stored separately from your profile. We retain data only as long as needed to serve you and meet legal obligations. If you

request deletion, we remove your personal records within thirty days, except where law requires retention.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any...
Account Settings Manage your privacy preferences directly in your account...
Data Access Request Request a copy of all personal data we...
EDITORIAL CLARITY

Privacy Standards We Follow

Encryption Standard

All data in transit and at rest uses TLS 1.2 or higher. Payment information never touches our servers unencrypted.

Third-Party Audits

We undergo annual security reviews by independent firms to verify our data handling meets international standards.

Compliance Framework

Our policy aligns with data protection laws in supported regions and payment processor requirements for DANA, OVO, GoPay and QRIS.

Staff Training

Every team member handling customer data completes privacy and security training annually. Access is role-based and logged.

Incident Response

If a breach occurs, we notify affected users within 72 hours and work with authorities to investigate and prevent recurrence.

Privacy by Design

We build privacy into every feature from the start—not as an afterthought. Your data minimization is our default approach.

Consistency Across Our Platform

Same Policy Everywhere
Whether you're on mobile, desktop or tablet, your privacy protections remain identical. We don't weaken standards on any device.
Unified Payment Security
DANA, OVO, GoPay and QRIS transactions follow the same encryption and fraud-detection rules across all depo entry points.
Consistent Data Retention
We keep your information for the same duration regardless of how you access depo. No hidden longer retention on certain platforms.
Single Privacy Team
One team oversees privacy across all depo services. You get consistent responses and unified data handling standards.
Regular Policy Updates
When we change this policy, we notify you via email and in-app message at least thirty days before the change takes effect.
Cross-Platform Audit Trail
Your account activity log shows all data access and changes across every depo service you use, in one place.
Unified Deletion Request
Request data deletion once, and we remove your information from all depo systems simultaneously within the stated timeframe.

What Defines Our Privacy Approach

Transparent Collection

We tell you exactly what data we collect and why before you provide it. No hidden fields or surprise data requests.

Minimal Data Gathering

We ask only for information needed to run your account and process payments. We don't collect data 'just in case' we need it later.

No Third-Party Selling

Your personal information is never sold to advertisers, brokers or marketers. We keep it internal and protected.

Your Deletion Right

Close your account anytime and request permanent deletion of your data. We remove it within thirty days, no questions asked.

Payment Data Separation

DANA, OVO, GoPay and QRIS details are stored in isolated, encrypted vaults separate from your profile and activity logs.

Breach Notification

If your data is ever compromised, we notify you immediately with details of what happened and steps you should take.

Privacy Questions Answered

We retain your data only while your account is active and for seven years after closure to meet legal obligations. Payment records are kept per QRIS, DANA, OVO and GoPay processor requirements. You can request deletion anytime.

Yes. Submit a data access request through your account settings or email [email protected]. We'll provide a complete copy of your personal information within fourteen days, including all transactions and profile details.

Completely. Payment details are encrypted end-to-end and stored in isolated vaults. We never store full card or wallet credentials. Payment processors handle sensitive data directly; we only see transaction confirmations.

We share data only with payment processors (for DANA, OVO, GoPay and QRIS transactions) and legal authorities when required by law. We never sell or rent your information to marketers, advertisers or data brokers.

We notify you within 72 hours with details of what was accessed, steps we're taking to secure it, and actions you should consider. We also report to relevant authorities and work to prevent future incidents.

Yes. Unsubscribe from any marketing email with one click, or manage your communication preferences in account settings. We'll stop sending promotional messages within 24 hours.

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